Nationwide IT Support Partner
July 27, 2022
NICHIEI INTERNATIONAL INCORPORATED
Nichiei International Incorporated is a multinational company based in Tokyo that has been supporting domestic and international clients for over 50 years. Founded in 1970, Nichiei began by supplying communications equipment to industrial plants in the Middle East. During the 1980s, the company grew by dispatching project managers to work on industrial and communication infrastructure projects overseas. Since then, they have worked on projects in Asia, Africa, Europe, the Middle East, and South America, supporting partners such as NTT, Sony, Atos, and Tata.
Their three core service offerings are: project management, IT and communications infrastructure services and international trade support.
Improving and enhancing a business can be tricky at times, especially when clients require services which stretch resources in ways that cannot easily be overcome. Most businesses, especially those with ambition, will do their best to accommodate customer requests, worrying that their clients may switch to a different provider if they don’t. This may work for a while; however, it often means that companies are unable to move forward in terms of expanding service offerings and standards.
In situations like this, finding a partner is a low-risk, high-gain approach to solving the problem and the reason why Nichiei International Inc. turned to ISF NET.
1. NATIONWIDE SUPPORT
Nichiei approached ISF NET when they needed help providing onsite IT support at their clients’ offices across Japan. Nichiei’s IT engineers are based in Tokyo, and responding to support requests required extensive travel, which impacted service efficiency and limited their ability to take on new projects.
As the head of Nichiei’s IT department explains, “Our IT team was always busy responding to routine support requests from our clients, and this meant we were under a lot of pressure when we received special requests from clients, such as projects to implement new systems.” Nichiei felt they were unable to improve and enhance their services and expand their business as desired, leading them to seek a partner.
Providing nationwide support is a challenge many companies face in Japan. The country is long and thin, stretching over 3,000 km and comprising 260 inhabited islands. This requires many regional support hubs to provide national coverage, and since this entails a large investment, partnering with companies that already have a nationwide network like ISF NET is the best option.
2. CONSULTATION & PROJECT DEVELOPMENT
The first stage of any project is consultation. At ISF NET, we ensure we understand our clients’ needs and their core values as a company. This is particularly important with service partnerships, where ISF NET engineers represent both ISF NET and our clients. Achieving a synergy of values and standards is crucial. We also conduct a full assessment of our clients’ processes. This helps our clients focus on their strengths, identify areas for improvement, and enhance overall performance in the services we help them provide. Once the initial consultation is completed, we can quickly provide service proposals to our clients, usually within a few business days.
Nichiei’s IT manager was very impressed by our consultations, stating, “ISF NET’s consultations were one of the key reasons why we chose them over other companies. Their insights show you how to find and harness your company’s strengths and use these to add value to the services you provide customers. With ISF NET, it’s not like just selecting services from a list of existing options.”
3. SERVICES IMPLEMENTATION
ISF NET provides a range of services in its partnership with Nichiei. These include hardware installation, setup and maintenance, system operation, and security management. With offices in major cities from Sapporo in the north of Japan to Okinawa in the south, we support Nichiei’s clients on a nationwide level. We believe in exceeding our clients’ service expectations, and all our engineers are trained to observe, analyze, and identify areas for improvement in IT operations while on the job. These observations are shared with our clients and partners.
“The number of companies like ISF NET, capable of flexible onsite services, is decreasing. We not only rely on them to meet our clients’ needs, but we have also been able to elevate the quality of our services, adding value to them with ISF NET’s insights.”
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